Thank you for choosing Wonder Valet! We want to keep things simple, fair and friendly. By confirming your booking with us, you agree to the following terms and conditions.

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1. Booking Confirmation

Once you confirm your booking with Wonder Valet, you are agreeing to these Terms & Conditions. Your booking is considered confirmed once the service, price, date and time have been agreed.​

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2. Location & Access

Please make sure the vehicle is accessible at the agreed time and location, with enough safe and suitable space for us to carry out the service.​

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3. Your Vehicle

We will always treat your vehicle with care and attention. However, some marks, stains, scratches, odours or damage may be permanent or may require specialist treatment and therefore cannot be guaranteed to be fully removed.

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We cannot be held responsible for:

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• ​Existing damage or defects to the vehicle.

• Loose, damaged or poorly fitted trim, badges, stickers, decals or accessories.

• Pre-existing scratches, chips, dents, paint defects or interior damage.

• Damage caused by age, wear and tear or previous repairs.

• Items left loose inside the vehicle.

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If we notice anything that may be particularly delicate or could be affected by the service, we'll do our best to make you aware before proceeding. Nothing in these Terms & Conditions excludes our responsibility for damage caused by us failing to take reasonable care while carrying out the service.

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4. Personal Belongings

Please remove valuable, fragile or personal belongings from your vehicle before we arrive. Wonder Valet cannot accept responsibility for personal belongings left inside the vehicle unless loss or damage is caused by us failing to take reasonable care.

 

5. Service Times

We will always aim to arrive at the agreed time. As we're a mobile business, occasionally we may be delayed by traffic, weather, previous bookings or circumstances outside our control. If we're running significantly late, we'll do our best to keep you informed.

Please allow some flexibility around the estimated completion time, as every vehicle is different and some may require additional care.

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6. Condition of the Vehicle

The condition of a vehicle can affect the time and price of a service. Excessively dirty vehicles, vehicles containing excessive pet hair, heavily stained interiors, biohazards, vomit, bodily fluids or other particularly difficult contamination may require an additional charge. Where possible, we will discuss any additional charges with you before carrying out the extra work.

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7. Weather

As we are a mobile valeting and detailing company, certain services may not be possible in unsuitable weather conditions.

If weather conditions make it unsafe or impractical to carry out your booking, we may need to rearrange your appointment. We will always try to give you as much notice as possible. No cancellation charge will apply if we need to rearrange your appointment due to unsuitable weather conditions.

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8. Cancellations & Rescheduling

We understand that plans can change. Please give us as much notice as possible if you need to cancel or rearrange your booking.

Cancellations made within 24 hours of your scheduled appointment may incur a charge of 50% of the total booking price.

If we arrive at the agreed location and you are unavailable, we will make reasonable attempts to contact you. If we are unable to reach you within a reasonable period, the booking will be treated as a no-show and the 50% charge may apply.

This charge helps cover the time reserved for your vehicle and the opportunity to take other bookings during that time.

Your statutory cancellation rights are not affected.

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9. Payment

Payment is due upon completion of the service unless otherwise agreed in advance. We accept cash, card or bank transfers. If additional work is requested during the appointment, any agreed additional cost will be payable alongside the original booking.

 

10. Customer Satisfaction

We want you to be happy with your Wonder Valet experience. If you have any concerns about the service, please let us know as soon as possible after the appointment so we have the opportunity to inspect the vehicle and, where appropriate, put things right.

Nothing in these Terms & Conditions affects your statutory rights.

 

11. Images & Marketing

From time to time, we may take photographs of vehicles before and after a service to showcase our work.

We will take care not to publish personal information or other identifying details, and vehicle registration numbers will be obscured where appropriate. If you would prefer us not to use photographs of your vehicle for marketing purposes, simply let us know.

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