1. Introduction

Welcome to Wonder Valet (“we”, “our”, “us”). We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.wondervalet.co.uk) or use our vehicle valeting and detailing services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Wonder Valet is a vehicle valeting and detailing service operating in the United Kingdom.

Data Controller: Wonder Valet
Email: wondervalet@outlook.com

If you have any questions about this policy or your personal data, please contact us using the details above.

 

3. The Information We Collect

We may collect and process the following types of personal data:

Information You Provide to Us

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• Full name

• Contact details (email address, phone number)

• Address (for mobile valeting services)

• Vehicle details (make, model )

• Booking and appointment information

• Payment information (processed securely via third-party providers)

Information Collected Automatically

• IP address

• Browser type and version

• Pages visited on our website

• Date and time of visit

• Cookies and tracking technologies (see Section 8)

 

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries

• Process and manage bookings

• Provide our valeting services

• Process payments

• Send appointment confirmations and service updates

• Improve our website and services

• Comply with legal obligations

We only process your data where we have a lawful basis to do so, including:

• Performance of a contract

• Legitimate interests

• Legal obligation

• Your consent (for marketing communications)

 

5. Marketing Communications

If you opt in, we may send you marketing emails about our services, offers, or updates.

You can withdraw your consent at any time by:

• Clicking the “unsubscribe” link in our emails

• Contacting us directly

We do not sell or rent your personal data to third parties for marketing purposes.

 

6. Sharing Your Information

Your data is not sold or shared with third parties for marketing purposes.

Information may only be shared if necessary to:

 

• Fulfil a booking

• Meet legal obligations

• Protect the safety of participants

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7. Data Retention

We only retain personal data for as long as necessary to:

• Fulfil the purposes we collected it for

• Satisfy legal, accounting, or reporting requirements

Booking and financial records may be retained for up to 6 years for tax purposes.

 

8. Cookies

Our website may use cookies to:

• Ensure the website functions properly

• Analyse website traffic

• Improve user experience

You can control cookie preferences through your browser settings. For more information, please see our separate Cookie Policy [if applicable].

 

9. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorised way.

Payment information is processed securely via third-party payment providers and is not stored on our servers.

 

10. Your Legal Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request transfer of your data (data portability)

• Withdraw consent at any time

To exercise any of these rights, please contact us.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.